This course is designed for absolute beginners to start learning Dynamics 365 Customer Engagement. From this course, Dynamics 365 CE for beginners, where you will learn the basic concepts such as what is Dynamics 365, features of Dynamics 365 CE/CRM, different applications suites such a Sales, Customer service, Field Service, and how to become a Dynamics 365 Consultant.
WHAT YOU WILL LEARN
- What is Dynamics 365
- Application suites in Dynamics 365
- Intro to Dynamics 365 CE
- Dynamics 365 CE applications
- Dynamics 365 CE Vs Dynamics 365
- Deployment models in Dynamics 365
- How to become a Dynamics 365 Consultant
- Dynamics 365 Certifications.
WHO SHOULD ATTEND THIS COURSE
Anyone can attend this course as long as you want to become a Dynamics 365 Consultant. You can be:
- Functional Consultant
- Business Analyst
- IT Manager
- Software Architects
JOB OPPORTUNITIES FOR DYNAMICS 365 CRM DEVELOPERS
Dynamics 365 provides an amazing job opportunity. There is a need for more developers in the market than functional consultants and administrators. 1:5 Ratio of functional Consultant to developers
Average Salary $80,000 to $120,000 per annum for experienced 5-10 years developer.
COURSE CONTENTS - DYNAMICS 365 CE FOR BEGINNERS
This course includes 4 sessions and 50+ chapters. The following are the 4 sessions includes in the Dynamics 365 CE + PowerApps developer Beginner course.
Section 1 - Course Overview
Section 2 – What is Dynamics 365?
Section 3 - Dynamics 365 CE Overview
Section 4 – How to become a Dynamics 365 CE Consultant
PREREQUISITES - DYNAMICS 365 CE ONLINE TRAINING
This Dynamics 365 CE can be is for anyone who is absolute new to Dynamics 365 and Customer engagement. To attend the course you need the following:
- Basic Computer knowledge
- Interested in learning a new application.
- A PC and good internet connection
DETAILED COURSE CONTENT
SECTION 1 - Course Overview
Chapter 1 - Course Overview
Chapter 2 - What you will learn from this course
Chapter 3 - Target Audience
Chapter 4 - Prerequisites
Chapter 5 - Detailed Course Contents
Chapter 6 - About the trainer
SECTION 2 – Dynamics 365 CRM Overview
Chapter 7 - Dynamics 365 Overview
Chapter 8 - Applications in Dynamics 365
Chapter 9 - Dynamics 365 Finance & Operations (FNO) Overview
Chapter 10 - Dynamics 365 Business Central(BC) Overview
Chapter 11 - Dynamics 365 Customer Engagement (CR) Overview
SECTION 3 – Understanding Dynamics 365 CRM in detail
Chapter 12 - Detailed overview of Dynamics 365 CE
Chapter 13 - History of Microsoft Dynamics 365
Chapter 14 - Dynamics 365 CE/CRM Apps
Chapter 15 - Dynamics 365 CE Vs Dynamics CRM
Chapter 16 - Dynamics 365 CE Vs Other CRMs
Chapter 17 - Deployment Models in Dynamics 365 CE
SECTION 4 – How to become a Dynamics 365 CRM/CE Developer
Chapter 18 - Dynamics 365 CE Job Roles
Chapter 19 - Dynamics 365 CE Job Responsibilities
Chapter 20 - Dynamics 365 CE Developer Skillset
Chapter 21 - Dynamics 365 CE Developer Learning Path
Chapter 22 - Dynamics 365 CE Job Opportunities
Chapter 23 - Dynamics 365 CE Certifications
WHAT IS THE NEXT COURSE
Once you finish this basic course on Dynamics 365 Customer Engagement your next step would be learning more advanced topics to become a Dynamics 365 CE expert from the following development courses.
DYNAMICS 365 CRM DEVELOPER COURSE SERIES
You can continue learning Dynamics 365 and PowerApps development from these courses:
Course 2 - OOB Customization in Dynamics 365 CE
Course 3 - Automation in Dynamics 365 CE
Course 4 - Code Based Customization in Dynamics 365 CE
Course 5 - Advanced Development in Dynamics 365 CE
Course 7 - Web API in Dynamics 365 CE
Course 8 - PowerApps Development Course.
ULTIMATE DYNAMICS 365 CE + POWERAPPS COURSE BUNDLE
Alternatively you can access all the Microsoft Dynamics 365 CRM and PowerApps training courses from from the Ultimate course bundle.
Check out Ultimate Dynamics 365 CE course bundle
By the end of this course series you will be an expert Dynamics 365 CE + PowerApps developer :)
Start7 What is Dynamics_365 (4:53)
Start8 Application Suites in Dynamics 365 (3:06)
Start9 Intro to Dynamics 365 Finance and Operations (FNO) (3:45)
Start10 Intro to Dynamics 365 Customer Engagement (CRM) (3:37)
Start11 Intro to Dynamics 365 Business Central (BC) (3:07)
Start12 History of Dynamics 365 (5:11)
"The course was up to the point and very detailed which helped me to learn the nuances of Dynamics 365 CRM customization. The good thing about this course it includes practices which is very realistic. Would reommed this course to anyone who like to Dynamics 365 Development "
- Anupama, Developer, IBM
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Firoz Muhammed is a Dynamics 365/PowerApps Coach, Architect and and corporate trainer (MCT). He has more than 12 years of experience in the IT industry into consulting, implementation and corporate training.
He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his career he worked for companies such as HP, Capgemini, Wipro, Qatar Airways and Accenture.
Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365, PowerApps, Power Automate and related technologies.
He has trained more than 1200 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate companies such as IBM, Sony, Adobe, UST Global, Capgemini and many more.
He got his Dynamics 365 courses published on Udemy and D365 Academy. He likes to explore new technologies and like to share his knowledge through his coaching programs and video courses.